FAQ's
After prevention, the best strategy for skin cancer is early detection. A skin check at The Dermoscopy Centre can help detect skin cancers at an early stage, when they are easily treatable.
A Full Skin Check typically takes about thirty minutes, some less, some more.
Please remove make-up, nail polish and jewellery. Make note of any concerning lesions, moles, spots, or freckles. Wear clothing that you can easily change down to underwear.
If it would make your consultation more comfortable, or if you need help undressing/dressing, you are welcome to bring along a support person.
Any person 16 or under should ordinarily have a parent or legal guardian present.
Our clinicians can undertake a range of treatments and surgical procedures.
Topical treatments can be prescribed with a treatment plan as part of your consultation.
If a surgical procedure or a referral to another provider is required, this can be arranged following the consultation.
After the examination, the doctor will discuss any concerns, and if anything requiring further attention has been identified, work through the next step options relevant to your circumstances. Where required, The Dermoscopy Centre team will take care of organising any follow-up treatments, referrals etc.
This varies, and is dependent on your lifestyle and clinical histories, as well as the outcomes of the examination. As part of the skin check process, a time frame, specifically for you, will be suggested for your next skin check.
You should however always remain alert to change and the doctor will explain a process of self- checking and provide some material for you to share with your family, so that they can help you, and themselves, to know the early signs of skin cancer, and what to do if these are discovered.
If a recall period was advised The Dermoscopy Centre will also send out a reminder as and when this becomes due.
The Dermoscopy Centre team will also prepare a report, including any relevant dermoscopic images, and, with your permission, send this to your GP so that your records there can be maintained.
Your GP is the key player in your primary care, and apart from the report, its usual practice to keep them informed of any treatment that arises.
Our images are retained using secure and encrypted systems so that the records of today, are available tomorrow.
Absolutely safe.
If you would like to change or cancel your appointment, please contact us at least one working day prior to the booking. Not turning up to your appointment will be charged at our normal appointment rate.
Onsite parking is available but can be limited on busy days. Additional, short-term parking is available close by on Collins Street. Please allow sufficient time to comfortably arrive and park to ensure timely arrival for your appointment.
If you’re unwell, e.g., with cold or flu-like symptoms, or diarrhoea and/or vomiting, please contact us to reschedule your appointment.
Insurers and policies vary; It’s best to check with your insurer first to see what is covered under your policy.
We cancelled our contract with Southern Cross in June 2026.
If you are insured with Southern Cross, you will be required to settle your account directly with The Dermoscopy Centre at the time of your appointment. You may then submit your claim to Southern Cross for reimbursement in accordance with the terms and conditions of your policy.
As cover and reimbursement levels vary between policies, we recommend that you contact Southern Cross directly to confirm your entitlement before your appointment.
Our team is happy to answer any questions about fees and assist with the information you may require for your claim.
We need to see you in person, so that we can properly examine you.
Get in touch with one of our friendly and discreet staff members by completing the form or call us on 03 310 7315
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